10X Hub

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Terms of Service

Last Updated: October 20, 2025

1. Acceptance of Terms

By accessing or using 10X Hub ("the Service"), operated by 10X ERP ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

10X Hub is a business management platform that provides:

  • Sprint analytics and team performance metrics
  • Client relationship management
  • Business analytics and reporting
  • Project management and roadmap planning
  • Integration with GitLab for data synchronization

3. User Accounts and Access

3.1 Account Creation

Access to the Service is by invitation only. Users must be authorized by an administrator to create an account.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason.

4. Acceptable Use Policy

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction (including but not limited to copyright laws)
  • Transmit any viruses, malware, or malicious code
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Collect or harvest information about other users without consent
  • Impersonate any person or entity or misrepresent your affiliation
  • Use automated systems (bots, scrapers) without permission

5. Intellectual Property

5.1 Service Content

The Service, including its original content, features, and functionality, is owned by 10X ERP and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that content solely for the purpose of providing and improving the Service.

5.3 Trademarks

10X ERP, 10X Hub, and related logos are trademarks of 10X ERP. You may not use these trademarks without our prior written permission.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

7. Third-Party Services

The Service integrates with third-party services including:

  • Google OAuth for authentication
  • GitLab for project data synchronization
  • Supabase for data storage
  • Vercel for hosting

Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the practices of these third parties.

8. Service Availability

We strive to maintain high availability, but we do not guarantee that:

  • The Service will be uninterrupted or error-free
  • Defects will be corrected immediately
  • The Service will be free from viruses or harmful code
  • Results obtained from the Service will be accurate

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Course of performance or usage of trade

We do not warrant that the Service will meet your requirements or that it will be suitable for any particular purpose.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 10X ERP SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, use, or goodwill
  • Service interruption or system failures
  • Cost of substitute services or products
  • Any damages arising from your use of the Service

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless 10X ERP and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Service or violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting a notice on the Service or sending an email. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in the United States.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 10X ERP regarding the Service and supersede all prior agreements and understandings.

16. Contact Information

If you have questions about these Terms, please contact us:

Email: hub@10xerp.com

Website: https://hub.10xerp.com